Utility Billing Clerk/Customer Service

ADMINISTRATION – WATER DEPARTMENT

JOB SUMMARY:  Utility Billing Clerk/Customer Service

JOB CLASS: Non-exempt, Full-Time

PAY RANGE: $12-$14/hour

SUPERVISION RESPONSIBILITY: City Secretary

Under the supervision of the City Secretary, the Utility Billing Clerk/Customer Service Representative is responsible for efficiently managing customer inquiries, processing payments, and performing various administrative tasks for the Water Department, and other city departments as required.

RESPONSIBILITIES:

• Provide courteous and effective customer service in person, over the phone, and in writing.
• Address customer inquiries regarding utility accounts, services, and city departments.
• Processes utility payments and manage cash receipts.
• Handle connect and disconnect orders for water and wastewater services.
• Operate computer systems for billing and data management.
• Conduct data entry tasks accurately and efficiently.
• Assist in routine accounting functions.
• Perform clerical duties such as filing, sorting, and document retrieval.
• Take reservation calls for the Mineola Nature Preserve Park.

QUALIFICATIONS:

• High School Diploma or GED; some college preferred.
• Proficiency in Microsoft Office, Excel, and Outlook.
• Minimum one year of clerical experience, preferably in accounts payable/receivable.
• Strong interpersonal skills and ability to handle difficult situations with customers.
• Collaborate with diverse personalities and contribute positively to team dynamics.
• Detail-oriented with excellent computer skills.
• Fast learner with the ability to work effectively in a team environment.
• Knowledge of utility software and general ledger software is a plus.

ADDITIONAL DUTIES:

• May be required to serve as a Notary Public.
• Perform general office tasks such as document copying and equipment maintenance.

DRESS CODE:

• Business casual attire, with discretion for special occasions.
• Jeans, khakis, cropped pants, and capris allowed on Fridays or special occasions (no holes).
• No flip-flops, short skirts, dresses, or shorts.
• No revealing or see-through tops, bare midriffs, visible body art, or excessive body jewelry.

Apply Here: Online Application