City of Mineola

Report an Issue – We’re Here to Help!

The City of Mineola is committed to keeping our community safe, clean, and welcoming for everyone. To make it easier for residents to share concerns, we’ve created a Report an Issue form on our website at https://www.mineola.com/page/report-an-issue

Whether it’s a pothole, streetlight outage, code violation, or any other issue you feel needs attention, this tool gives you a direct way to notify us so we can take action. Your feedback helps us address problems quickly and continue improving our community.

📌 How it works:

Visit https://www.mineola.com/page/report-an-issue
Fill out the form with as much detail as possible.
Submit – and our team will review and respond.

Together, we can make Mineola an even better place to live, work, and visit. Thank you for taking the time to share your concerns and helping us keep our city the best it can be!

💙 Thank You, UT Health Quitman! 💙

We’re excited to announce UT Health Quitman as a Major Sponsor for this year’s Scramble in the Pines Golf Tournament! ⛳️

Your commitment to health, wellness, and community shines through, and we’re grateful for your support of this event. 🌟

#ScrambleInThePines #ThankYouSponsors #UTHealthQuitman #MineolaTX #CommunitySupport #mineolachamberofcommerce

****WE NEED YOUR INPUT**** The City is updating its Comprehensive Plan, which will act as a roadmap for growth and community preservation over the next ten years. Please fill out the public survey and let us know how we can make our special hometown even better! Take the survey here: Mineola Comprehensive Plan Citizen Survey

🌟 Community Spotlight 🌟

Trisha shared this adorable photo of her kiddo enjoying the park at Iron Horse Square! 💛 She said, “My son absolutely loves this park!”

We’re so glad he does—and thank you, Trisha, for sharing this sweet moment with us! 🛝✨

📸 Have a favorite snapshot while you’re out and about in Mineola? We’d love to see it! Send us your pictures and you might be featured next! Submit them here: https://www.mineola.com/page/send-us-your-pics

🚂 Mark Your Calendars! 🚂
The next Mini Train Run at Iron Horse Square is the First Responder Train 🚒🚓🚑 happening Saturday, September 6th from 11 AM – 3 PM.

This special event is all about celebrating and connecting with the heroes in our community. Come ride the Union Pacific Mini Train and take the opportunity to meet your local firefighters, police officers, EMS and other first responders who work hard every day to keep Mineola safe. ❤️

✨ Free train rides | Family fun | Meet your local heroes

📍 Iron Horse Square – Mineola, TX

Bring the kids, shake a hero’s hand, and enjoy a day of fun and community spirit!

The City is updating its Comprehensive Plan, which will act as a roadmap for growth and community preservation over the next ten years. Please fill out the public survey and let us know how we can make our special hometown even better! Take the survey here: https://forms.office.com/r/ZfebfAE83C

🌿 Volunteer with the City of Mineola! 🌿

Have you ever thought about giving back to your community? We currently have an opening on the Parks & Open Spaces Advisory Board and would love for you to consider serving!

We’re looking for someone who is motivated, willing to assist with events and fundraising, and a great team player. Applicants must live within the Mineola Independent School District.

Board members are voted on by the City Council and serve a two-year term. This is a wonderful opportunity to share your ideas, help shape our parks and nature spaces, and make a lasting impact on Mineola.

👉 Apply online today: Click Here to apply!

**** Boil Water Notice for Community Public Water Systems****
08/19/2025
****This notice only affects roughly 20 customers****

Due to a main line break on Old Tyler Hwy we had to shut the water off and the pressure fell below 20 PSI, the Texas Commission on Environmental Quality has required the City of Mineola (PWS ID: 2500002) public water system to notify all customers to boil their water prior to consumption (e.g., washing hands/face, brushing teeth, drinking, etc). Children, seniors, and persons with weakened immune systems are particularly vulnerable to harmful bacteria, and all customers should follow these directions).

To ensure destruction of all harmful bacteria and other microbes, water for drinking, cooking, and ice making should be boiled and cooled prior to use for drinking water or human consumption purposes. The water should be brought to a vigorous rolling boil and then boiled for two minutes.

In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.

When it is no longer necessary to boil the water, the public water system officials will notify customers that the water is safe for drinking water or human consumption purposes.

Once the boil water notice is no longer in effect, the public water system will issue a notice to customers that rescinds the boil water notice in a manner similar to this notice.

Please share this information with all the other people who drink this water, especially those who may not have received this notice directly (for example, people in apartments, nursing homes, schools, and businesses). You can do this by posting this notice in a public place or distributing copies by hand or mail.

If you have questions concerning this matter, you may contact Public Works at 903-569-3987. The public water system customers and the executive director shall be able to reach the public water system at one of the numbers listed in this notice. If a customer, individual, or employee wishes to contact the executive director, please call (512) 239-4691.